This page (together with our Privacy Policy) sets out the terms and conditions ("Website Terms") on which we, BYTE BISTRO LTD ("we", "our" or "BYTE BISTRO LTD"), provide access to our website byte-bistro.com and any BYTE BISTRO mobile application through which you order products (together, "the Website"). Please read these Website Terms carefully before ordering any products through the Website. By ordering products through the Website (whether now or in the future), you agree to be bound by these Website Terms. Use of the Website is also subject to these Website Terms.
We reserve the right to change these Website Terms from time to time by changing them on this page. We advise you to print a copy of these Website Terms for future reference. These Website Terms are only in the English language.
Use of your personal information submitted via the Website is governed by our Privacy Notice and Cookies Policy.
For the avoidance of doubt, please note that references to "Website" in these Website Terms include any current or future version of our website byte-bistro.com and any BYTE BISTRO mobile application through which you access and use our Website, in each case whether accessed through any current or future platform or device (including without limitation any mobile website, mobile application, affiliate website or related website for accessing and using our Website that may be developed from time to time).
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any products through the Website.
BYTE BISTRO LTD is a company registered in the United Kingdom with registered company number 15787308, whose registered office is at 25 Easten Terrace, Wallsend, UK, NE28 0JW.
We are not VAT Registered.
We provide a way for you to communicate your orders (“Order” or "Orders") for products (“Product” or "Products") to restaurants, stores, and other businesses in the United Kingdom (“Business” or "Businesses") displayed on the Website. The legal contract for the supply and purchase of Products is between you and the Business that you place your Order with and we will conclude the sale of Products on behalf of, and as agent for, the Businesses in all cases.
Where a Business on our Website provides their own delivery service to bring the Product(s) you order to you, the Business may charge you a delivery fee (which we will collect on behalf of the Business).
You may access some areas of the Website without making an Order or registering your details with us. Most areas of the Website are open to everyone.
By accessing any part of the Website, you indicate that you accept these Website Terms. If you do not accept these Website Terms, you should leave the Website immediately, and you will not be able to order any Products through the Website.
We may revise these Website Terms at any time. You should check the Website regularly to review the current Website Terms because they are binding on you. You will be subject to the policies and terms and conditions in force at the time that you place an Order through us.
You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your Internet connection are aware of these Website Terms and that they comply with them.
You confirm that all information provided by you to us (including to our Customer Care team) is true and accurate in all respects and at all times.
By placing an Order through the Website, you warrant that:
You acknowledge and agree that if you have a specific allergy or intolerance, you will contact the Business directly to check that the Product is suitable for you before placing your order directly with them.
Once you have selected the Products you wish to order from your chosen Business and provided the other required information, you will be given the opportunity to submit your Order by clicking or selecting the "proceed," "place my order" or similar button. It is important that you check all the information that you enter and correct any errors before clicking or selecting this button; once you do so you will be entering into a contract with the Business and errors cannot be corrected (subject to paragraph 4.2. below). Where you have not logged in or created an account previously, then you may have the option to continue with your Order as a guest. By electing to complete your Order as a guest, you are agreeing that BYTE BISTRO will create a temporary BYTE BISTRO guest account for you which will, unless otherwise stated in these Website Terms, be accessible only (a) from the device which you use to place the Order; and (b) for a period of up to twelve months following the date of the Order. Your access to your temporary guest account will expire on the “Expiry Date” which shall be the earlier of (i) the date falling six months after the date on which you last accessed the temporary guest account; (ii) the date falling twelve months after the date on which the temporary guest account was created; and (iii) the date on which you logout of your temporary guest account, or clear the cache on the device which you used when the temporary guest account was created.
Once you have submitted your Order and your payment has been authorised, you will not be entitled to change or cancel your Order, nor will you be entitled to a refund (please refer to paragraphs 4.4 and 5.6 for details of the process relating to rejected Orders and refunding of payment). If you wish to change or cancel your Order, you may contact the Business if their contact details are available. However, changes or cancellations are subject to the Business's discretion, and there is no guarantee that the request will be honoured if the order has already been processed.
Where any payment you make is not authorised, your Order will not be processed or communicated to the relevant Business.
On receipt of your Order, we will send it to the relevant Business and will notify you by email that your Order has been received and is being processed. Please note that any confirmation page that you may see on the Website and any Order confirmation email that you may receive each confirm that you have a contract for the sale of Products with a Business but does not necessarily mean that your Order will be fulfilled by the Business. We encourage all our Businesses to accept all Orders and to communicate any rejection promptly, and we will notify you (generally by email) as soon as reasonably practicable if a Business rejects your Order. However, Businesses have the ability to reject Orders at any time because they are too busy, due to weather conditions, or for any other reason. In doing so, Businesses will be in breach of their agreement with you and any payment made in respect of the order will be returned to you in accordance with paragraph 5.6 below.
Estimated times for deliveries and collections are provided by the Businesses and are only estimates. Neither we nor the Businesses guarantee that Orders will be delivered or will be available for collection within the estimated times. By selecting to have your Order delivered, you are confirming that You will be present at the delivery address you indicated in order to receive the Order. Please note that when the Business is delivering the Order itself, the Business will decide whether to leave the Order outside the delivery address if you are not present.
For the avoidance of doubt, any orders processed by BYTE BISTRO through the Website are processed by BYTE BISTRO in its capacity as agent of the relevant Business.
Prices will be as quoted on the Website. These prices do not include VAT and may include delivery costs (if you opt for delivery instead of collection or table service) and any administration or service charge. These will be added to the total amount due where applicable. Where the Business that you place your Order with provides its own delivery service, the Business may charge you a delivery fee (which we will collect on behalf of the Business, as the Business’s agent). The service charge will be collected by us as a platform provider for the business. The delivery fee and service charge applying to your Order may vary depending on a number of factors, including your location, the Business you select, and the value of the items in your Order, but these costs will always be shown to you before you complete and pay for your Order.
This Website contains a large number of items and it is possible that some of the items may include incorrect prices. If the correct price for an Order is higher than the price stated on the Website, we will normally contact you before the relevant Order is dispatched. In such an event, neither we nor the relevant Business is under any obligation to ensure that the Order is provided to you at the incorrect lower price or to compensate you in respect of incorrect pricing.
Payment for Orders must be made by an accepted credit or debit card through the Website or in cash to the Business at the point of delivery to, or collection by, you.
If you pay by credit or debit card, you may be required to show the card to the Business at the time of delivery or collection as proof of identification and so that they can check that the card corresponds with the receipt data for the Order. Please note that from time to time there may be delays with the processing of card payments and transactions; this may result in payments taking up to sixty (60) days to be deducted from your bank account or charged to your credit or debit card.
Discounts are applied automatically and deducted from the order total. Please note that discounts may be deactivated or altered by the business at any time, and the business reserves the right to do so as deemed appropriate. If a discount changes while you are placing an order, the total payable amount will be updated, and you will be notified. Any orders already placed will retain their original total. In the event of an error, the business is not obliged to fulfil the order, and you may need to place the order again. The business will communicate any such issues to you directly.
Because of standard banking procedures, once you have submitted an Order that you are paying for by credit or debit card and your payment has been authorised, your bank or card issuer will "ring-fence" the full amount of your Order. If your Order is subsequently rejected by the Business (as described in paragraph 4.4 above) or cancelled for any other reason, your bank or card issuer will not transfer the funds for the Order to us, and will instead release the relevant amount back into your available balance. However, this may take between 3 to 5 working days (or longer, depending on your bank or card issuer). You acknowledge and agree that neither we nor the relevant Business will be responsible or liable to you in relation to this delay by your bank or card issuer in the release of funds back into your account.
Customer care is extremely important to us. Subject to paragraphs 6.5 and 11, our Customer Care team will therefore try to assist you where possible if you have any problems with your Order. You can contact our Customer Care team by email or phone using the contact details shown on the Website.
If your Order is taking longer than expected or you have any other problems with your Order, you will need to contact the Business directly, as a platform provider we do not take any responsibility for order delays or issues.
If you wish to change or cancel your Order after it has been submitted and payment has been authorised, you may contact the Business using the contact details where available on the Website. However, there is no guarantee that we will be able to reach the Business or that the Business will agree to your requests as they may have already started processing your Order.
In the event that you are dissatisfied with the quality of any Products or the service provided by a Business, please consider providing feedback in the form of ratings, comments, and reviews on the Website (together, "Reviews") to reflect your experience. The Reviews are an important part of our quality control process. You are responsible for ensuring that all Reviews you provide are accurate and based on your own, genuine experience.
The legal contract for the supply and purchase of Products is between you and the Business that you place your Order with. We have no control over Businesses and the quality of the Products or service that they provide, and BYTE BISTRO has no responsibility or liability for providing any compensation to you. If you are dissatisfied with the quality of any Products or the service provided by a Business and wish to seek a refund, a proportionate price reduction, or any other compensation, please contact the Business within 24 hours of placing your Order. Depending on the reported issue, you may be able to send your request for compensation via our Website, or we may ask you to contact the Business directly. All refund or compensation requests will be evaluated in line with the Business’s own complaint procedures and our policies.
Where we are processing refund requests, please be aware that the Business may ask you to provide reasonable evidence (such as photographs) demonstrating a reported issue with your Order. In addition and prior to processing any refund request, the Business may take other relevant factors into account, such as the details of your Order and its delivery, your account data and ordering history, transaction data, and information received from the Business.
The foregoing clauses in this CUSTOMER CARE section do not affect your legal and statutory rights when ordering Products or services via our Website.
You are permitted to use the Website and print and download extracts from the Website for your own personal non-commercial use on the following basis:
Except as stated in paragraph 7.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.
Any rights not expressly granted in these Website Terms are reserved.
While we try to ensure the Website is normally available twenty-four (24) hours a day, we do not undertake any obligation to do so, and we will not be liable to you if the Website is unavailable at any time or for any period.
Access to the Website may be suspended temporarily at any time and without notice.
The transmission of information via the Internet is not completely secure. Although we take the steps required by law to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.
You are prohibited from posting, uploading, or transmitting to or from the Website any Visitor Material (including any Reviews) that:
In particular (but without limitation), any Reviews that you submit through the Website must not:
The prohibited acts listed in paragraphs 9.2 and 9.3 above are non-exhaustive. We reserve the right (but do not undertake, except as required by law, any obligation) and have the sole discretion to remove or edit at any time any Reviews or other Visitor Material posted, uploaded, or transmitted to the Website that we determine breaches a prohibition in paragraphs 9.2 or 9.3 above, is otherwise objectionable or may expose us or any third parties to any harm or liability of any type, or for any other reason.
The Reviews and other Visitor Material contained on the Website are for information purposes only and do not constitute advice from us. Reviews and Visitor Material reflect the opinions of customers who have ordered through the Website or other third parties, and any statements, advice, or opinions provided by such persons are theirs only. Accordingly, to the fullest extent permitted by law, we assume no responsibility or liability to any person for any Reviews or other Visitor Material, including without limitation any mistakes, defamation, obscenity, omissions, or falsehoods that you may encounter in any such materials.
Any images of food or other items displayed on the Website are provided as a design feature of the Website only and may not be either (a) an image of an item prepared or produced by the Business from which you choose to order; or (b) representative of the Product you receive from a Business.
You agree to indemnify us against any losses, damages, and claims (and all related costs) incurred by or made against us by a Business or any other third party arising out of or in connection with any Reviews or other Visitor Material that you provide in breach of any of the representations and warranties, agreements, or restrictions set forth in this paragraph 9.
You acknowledge that we will fully cooperate with any competent authority requesting or directing us to disclose the identity or location of anyone posting any Reviews or other Visitor Material in breach of paragraph 9.2 or 9.3 or any other applicable restriction and you release us to the fullest extent permitted by law from all liability in relation to such disclosure.
Links to third-party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed and do not control any of these third-party websites (and are not responsible for these websites or their content or availability). We do not endorse or make any representation about these websites, their content, or the results from using such websites or content. If you decide to access any of the third-party websites linked to the Website, you do so entirely at your own risk.
You may link to the Website's homepage ([Website URL]), provided that:
While we try to ensure that information on the Website is correct, we do not promise it is accurate or complete. We may make changes to the material on the Website, or to the functionality, Products, and prices described on it, at any time without notice. The material on the Website may be out of date, and we make no commitment to update that material.
When a Business signs up with us, they have to provide us with up-to-date Product information. We then include this on their dedicated page on the Website. Where this information includes allergy or other dietary information, we will do our best to republish this information on the website or app exactly as it has been provided to us by the Business. If you have, or someone you are ordering for has, a concern about allergies, intolerances, or dietary preferences, you should always contact the Business directly before placing your order. Please do not use the "leave a note for the Business" box for your allergies or intolerances; please contact the Business directly.
The legal contract for the supply and purchase of Products is between you and the Business that you place your Order with. We have no control over the actions or omissions of any Businesses. Without limiting the generality of the foregoing, you acknowledge and accept the following by using the Website:
We provide you with access to and use of the Website on the basis that, to the maximum extent permitted by law, we exclude all representations, warranties, conditions, undertakings, and other terms in relation to the Website and your use of it (including any representations, warranties, conditions, undertakings, and other terms which might otherwise apply to the Website and your use of it, or be otherwise implied or incorporated into these Website Terms, by statute, common law, or otherwise).
Nothing in these Website Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.
Subject to clause 12.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the Website (including the use, inability to use, or the results of use of the Website) for:
Subject to clauses 11, 12.1, and 12.2, our total liability to you in respect of all other losses arising under or in connection with the Website or your use of it, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed twice the value of your Order or £100, whichever is lower.
You assume full and sole responsibility for any additional or associated costs that you may incur in connection with or as a result of your use of the Website, including without limitation costs relating to the servicing, repair, or adaptation of any equipment, software, or data that you may own, lease, licence, or otherwise use.
We may terminate or suspend (at our absolute discretion) your right to use the Website immediately by notifying you in writing (including by email) if we believe in our sole discretion that:
Upon termination or suspension, you must immediately destroy any downloaded or printed extracts from the Website.
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Notice. You should review our Privacy Notice.
You should also review our Privacy Policy for information regarding how and why we use cookies to improve the quality of the Website and your use of it, our Voucher Terms and Conditions for information regarding the use of credits and promotional discounts on the Website, and our Competitions Terms and Conditions for information regarding the terms applicable to competitions that we may run from time to time. All of these are incorporated into these Website Terms by this reference.
If any of these Website Terms are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will to that extent be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
These Website Terms and any document expressly referred to in them constitute the whole agreement between you and us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding, or agreement between us relating to the subject matter of any contract.
Any failure or delay by you or us in enforcing (in whole or in part) any provision of these Website Terms will not be interpreted as a waiver of your or our rights or remedies.
You may not transfer any of your rights or obligations under these Website Terms without our prior written consent. We may transfer any of our rights or obligations under these Website Terms without your prior written consent to any of our affiliates or any business that we enter into a joint venture with, purchase, or are sold to.
The headings in these Website Terms are included for convenience only and shall not affect their interpretation.
The following general terms and conditions (the "General Competition Terms") will apply to all competitions run by BYTE BISTRO. Individual competitions will also be subject to, and the General Competition Terms will be supplemented and/or modified by, additional terms and conditions (the "Specific Competition Terms") that will be specified in connection with each competition.
All registered restaurants and businesses are automatically part of the competition upon registration and do not need to enrol separately.
Points are earned for completed orders, and businesses receive quarterly rewards upon reaching certain thresholds. Points are reset after each quarterly reward distribution.
Competitions are open to businesses such as restaurants, except employees of BYTE BISTRO, their associated, affiliated, or subsidiary companies, and their families, agents, or anyone connected with the competition.
Any business passing the threshold is entitled to the corresponding reward.
We reserve the right to adjust points in case of an error.
By registering with BYTE BISTRO, businesses automatically accept participation in the competition and agree to the General Competition Terms and any applicable Specific Competition Terms.
The General Competition Terms and any applicable Specific Competition Terms shall be governed by the laws of the United Kingdom and subject to the exclusive jurisdiction of the United Kingdom courts.
Any personal data that is collected as part of any BYTE BISTRO competition will be processed in accordance with applicable United Kingdom data protection legislation. For further information on our Privacy Notice please go to: [Privacy Policy URL].
We reserve the right to withdraw any competition at any time without prior written notice and/or to alter or amend the General Competition Terms or the Specific Competition Terms for any competition at any time.
Our decision is final and binding in all matters relating to any competition and no correspondence will be entered into.
All standard terms and conditions from time to time for use of the Website and Service apply.